Frequently asked questions
The answers you need before deciding
If your question is not here, message us on WhatsApp or book a call. We reply the same business day.
01About C-Wellness Group
What exactly is C-Wellness Group?
We are a group that connects Hispanic seniors 65 and older with the health benefits the state already provides, and gives member agencies the patients and professional staff to serve them. We work in Los Angeles and San Bernardino Counties.
Are you a health agency?
No. We are the bridge between patients and agencies. We do not compete with your agency: we exist so your census and your team can grow.
Why do you focus on the Hispanic community?
Because it is one of the largest and least served communities in Southern California. We speak the language, understand the culture and know how to communicate benefits many families do not know they have. For your agency, that means a huge and still underserved market.
02Membership and pricing
How does the membership work?
Your agency pays a monthly fee and receives qualified patient referrals, professionals integrated into your team depending on the plan, and ongoing administrative support. The exact scope is put in writing in the proposal.
How much does it cost?
There are three monthly membership levels: Essential, Professional and Enterprise. The amounts shown in this mockup are placeholders; the final figure is defined in the formal proposal based on scope.
Can I cancel anytime?
After the initial three month commitment, the membership continues month to month and can be canceled with 30 days notice.
Which agencies can become members?
Licensed health agencies in Los Angeles or San Bernardino Counties: home care, hospice, home health and similar models. During the assessment we confirm whether your agency qualifies.
03Patient referrals
Where do the referred patients come from?
From our community education campaigns on digital platforms and the free guidance we offer families. Every patient goes through a needs assessment before being referred.
How do you decide which agency gets each patient?
By the needs of the patient and the capacity of each member agency: specialty, area, language and real availability of care. That impartiality is the foundation of our model.
Do referrals arrive with documentation?
Yes. Every referral includes the needs assessment and reviewed eligibility documentation, so your team can admit without rework.
04Staffing and team
Which professionals can you integrate into my agency?
Doctors, nurses, administrators, social workers, chaplains and support staff. The mix depends on the plan and the needs identified in the assessment.
Are the professionals employed by my agency or by you?
The employment model is defined case by case in the proposal, depending on the role and applicable regulations. In every case we verify credentials and support the onboarding.
What happens if an assigned professional steps down?
We manage the replacement through our network and cover the transition so patient care is not interrupted.
05Compliance
Does compliance support replace my legal counsel?
No. It is operational support: documentation, processes and audit preparation. We coordinate with your agency legal advisors when appropriate.
Will you help me if I have an audit in progress?
Yes, within the scope of your plan. In Professional and Enterprise, the compliance team participates directly in preparation and document organization.
Still have an unanswered question?
Message us on WhatsApp or book a short call. We prefer to answer face to face.